TERMIPORE

Website Terms & Conditions

Operated by: Periti Industries Pvt. Ltd.

Websites Covered: www.termipore.com and www.buy.termipore.com

Effective Date: July 1, 2026

This document should be published as its own page and linked from the website footer, separately from the Privacy Policy, the Selling, Shipping & Returns Policy, and the Product Warranty & Safety Policy.

0. Change of Operating Entity — Notice of Continuity

These websites (www.termipore.com and www.buy.termipore.com) were previously operated by Pranav Plastic Products. With effect from July 1, 2026 ("Transition Date"), the business, including ownership and operation of these websites, the TERMIPORE brand and related intellectual property, and all rights and obligations arising from sales made through these websites, has been carried on by Periti Industries Pvt. Ltd., a company incorporated under the Companies Act, 2013, having CIN U25209GJ2020PTC112876 and registered office at S-642, Kalali Road, Atladra, Vadodara – 390 012, Gujarat, India.

All references in these Terms, the Privacy Policy, the Selling, Shipping & Returns Policy, and the Product Warranty & Safety Policy to the “Owner”, “Seller”, “We”, “Us” or “Company” are references to Periti Industries Pvt. Ltd. Orders placed, warranties issued, and personal data collected prior to the Transition Date under the name Pranav Plastic Products continue to be honoured and serviced by Periti Industries Pvt. Ltd. as the successor-in-business, and no customer is required to take any action on account of this change.

1. Definitions

Owner / Seller / Us / We / Our: Periti Industries Pvt. Ltd., a company having its registered office at S-642, Kalali Road, Atladra, Vadodara – 390 012, Gujarat, India (CIN U25209GJ2020PTC112876, GSTIN [INSERT GSTIN]), and its employees, officers, authorised distributors and affiliates, in their capacity as operator of the Website and seller of the Products.

Website: www.termipore.com and www.buy.termipore.com, together with all pages, sub-domains and mobile-optimised versions thereof.

Services: Any services made available through the Website, including product information, online ordering, payment processing, order tracking, customer support and after-sales support.

Products: The TermiPore Anti Termite Reticulation System (TermiPore ATRS), including reticulation pipes, fittings, accessories and related components sold under the TERMIPORE brand.

User / You / Buyer / Customer: Any natural or legal person who accesses, browses, registers on, or places an order through the Website.

Authorised Installer: A pest control operator, contractor, plumber, civil contractor or technician who has either (i) undergone training conducted or recognised by Periti Industries Pvt. Ltd. or its authorised distributor in the installation of the TermiPore ATRS, or (ii) demonstrable, documented professional competence in the installation of pre-construction termite reticulation, soil treatment or sub-structure piping systems, consistent with the latest version of the product installation manual published on Our website and official social media pages.

Order: A request to purchase Products placed by a User through the Website, governed by the Selling, Shipping & Returns Policy.

2. Acceptance of these Terms

By accessing the Website, registering an account, or placing an Order, You acknowledge that You have read, understood and agree to be bound by these Terms, the Privacy Policy, the Selling, Shipping & Returns Policy, and the Product Warranty & Safety Policy, each published as a separate document on the Website and each incorporated by reference into this Agreement. If You do not agree with any part of these documents, You must not use the Website or place an Order.

These Terms apply to every User of the Website, including browsers, registered customers, architects, builders, pest control operators, distributors and contributors of content.

3. Eligibility and Nature of the Buyer

You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872 to place an Order. By placing an Order, You represent that You meet this requirement and that any information You provide, including for invoicing and GST purposes, is accurate.

The TermiPore ATRS may be purchased both by pest control operators, civil contractors, builders, architects and similar business or institutional buyers, and by individual homeowners purchasing for their own residential use. Regardless of which category You fall into, the TermiPore ATRS remains a technical, engineered product that must be installed by an Authorised Installer in accordance with Clause 6 below; it is not designed for installation by an untrained individual, and the Product Warranty & Safety Policy will not be honoured if that requirement is not met.

Where You purchase as an individual for personal, non-commercial use, You are a “consumer” within the meaning of the Consumer Protection Act, 2019, and You have the full benefit of the rights conferred on consumers under that Act and the rules made thereunder; nothing in these Terms is intended to override a mandatory consumer protection right.

4. About the Products and the Website

The Website is an online store operated by Us for the sale of the TermiPore Anti Termite Reticulation System (TermiPore ATRS), including reticulation pipes, fittings, accessories and related components sold under the TERMIPORE brand, designed for use as a physical or chemical termite reticulation/barrier system installed during new construction or retrofit of buildings. Product specifications, certified test data, configurations and accessories are described on the relevant product pages and accompanying technical literature, which form part of the description of the Products for the purposes of Section 14 read with Section 2(34) of the Consumer Protection Act, 2019.

We reserve the right, at Our sole discretion, to refuse to process or to cancel any Order, to limit the quantities purchasable per User, or to discontinue any Product, including where We reasonably suspect fraud, where pricing or stock information was erroneous, or where the purchaser's stated intended use raises safety or performance concerns inconsistent with the Product's design.

5. Account Registration

Certain Services require You to register for an account using a valid email address, mobile number and, where applicable, GST details. You are responsible for maintaining the confidentiality of Your login credentials and for all activity on Your account. You must notify Us immediately at the email address in Clause 20(g) below if You become aware of any unauthorised use of Your account.

Providing false, inaccurate or misleading information, or using the Website to further fraud, money-laundering or any unlawful activity, is grounds for immediate suspension or termination of Your account and any pending Orders, without prejudice to Our other rights.

6. INSTALLATION, COMMISSIONING AND USE — MANDATORY ENGAGEMENT OF A TRAINED OR CERTIFIED INSTALLER.

The TermiPore ATRS is a specialised, engineered product. The performance of the Product, including its effectiveness as part of an anti-termite barrier or reticulation system, depends materially on correct site preparation, layout, pipe-jointing, fall/slope, sealing, pressure-testing and integration with the structure, all of which require professional skill. You acknowledge and agree that:  (a) the Products must be installed, commissioned and put into use only by an Authorised Installer, in accordance with the latest version of Our installation manual, drawings and technical guidance published on Our website and official social media pages from time to time; You and Your Authorised Installer are responsible for checking and following the latest published version before commencing installation;  (b) You are solely responsible for engaging and paying for such an Authorised Installer, and for ensuring that the installation is carried out, supervised and documented (including photographic records and an installation completion certificate/checklist) in accordance with Our installation guidelines;  (c) any claim relating to leakage, blockage, ineffective termiticide delivery, structural failure, water ingress, or any other performance issue traceable wholly or partly to installation that was not carried out by an Authorised Installer, or that deviated from Our installation guidelines, shall not be entertained by Us and shall not be covered under the Product Warranty & Safety Policy; and  (d) where the Product is supplied to a contractor, builder or pest control operator for onward installation at a third-party site, You shall ensure that the end-user/site owner is made aware of this installation requirement and shall retain proof of compliance to be produced to Us in the event of a warranty claim.  Full installation conditions and consequences are set out in the Product Warranty & Safety Policy, which You should read before placing an Order

7. Product Safety and Handling — Summary

We manufacture and supply only the physical TermiPore reticulation pipe/hardware system; We do not manufacture, supply or recommend any specific termiticide chemical. Selection, registration (under the Insecticides Act, 1968) and safe handling of any termiticide used with the Product is the sole responsibility of You and Your Authorised Installer, by reference to that chemical's own manufacturer label and Safety Data Sheet. The full safety disclaimer, including installation-hazard and PPE guidance, is set out in the Product Warranty & Safety Policy and forms part of these Terms by reference.

8. Intellectual Property

The TERMIPORE name and mark, the device/halo mark, all associated logos, the Website, its content, product literature, drawings, photographs and software, and any patents, patent applications and other intellectual property relating to the design and construction of the TermiPore ATRS, are owned by or licensed to Periti Industries Pvt. Ltd. (collectively, “Owner IP”). You may view, download and print Website content solely for Your own evaluation or installation reference in connection with a genuine purchase, and not for any commercial redistribution, reverse engineering or registration of confusingly similar marks or domain names.

Nothing in these Terms transfers any right, title or interest in the Owner IP to You. Any unauthorised use of the Owner IP automatically terminates the limited permission granted under this Clause.

9. User Obligations and Acceptable Use

You agree to use the Website only for lawful purposes and agree not to: (a) harass, defame or threaten any person; (b) infringe the intellectual property or other rights of Us or any third party; (c) upload viruses, malware or other harmful code; (d) attempt to gain unauthorised access to the Website, other accounts, or Our systems; (e) scrape, crawl or harvest data from the Website other than through Our published APIs, if any; or (f) use the Website to procure Products for resale in a manner that misrepresents Our brand, certifications or warranty.

We may, but are not obliged to, monitor content submitted to the Website (such as reviews or inquiry forms) and may remove anything We reasonably consider unlawful, offensive or in breach of these Terms.

10. Accuracy of Product Information

We take reasonable care to ensure that Product descriptions, technical specifications, certified test data and images on the Website are accurate and current. Minor variations between photographs and the Product actually supplied (such as packaging updates) may occur and do not constitute a defect. Where We become aware of an error in pricing or specification before an Order is dispatched, We will notify You and give You the option to confirm the Order on corrected terms or cancel it for a full refund in accordance with the Selling, Shipping & Returns Policy.

11. Other Policies Forming Part of this Agreement

The following documents, each published separately on the Website, are incorporated into and form part of this Agreement: (a) the Privacy Policy, governing collection and use of Your personal data; (b) the Selling, Shipping & Returns Policy, governing Orders, pricing, payment, shipping, cancellation and refunds; and (c) the Product Warranty & Safety Policy, governing warranty cover, installation conditions and product safety. In the event of a conflict between these Terms and any of those documents on a matter specifically addressed by that document, the more specific document prevails on that matter.

12. Disclaimers

To the maximum extent permitted by law, We disclaim all warranties, express or implied, other than those expressly given in the Product Warranty & Safety Policy and those that cannot lawfully be excluded under the Consumer Protection Act, 2019. We do not warrant that the Website will be uninterrupted, secure or error-free, and We are not responsible for the content of third-party sites linked from the Website.

Information on the Website is provided in good faith but may occasionally contain inadvertent errors, including typographical errors or omissions relating to pricing or specifications; We may correct such errors at any time without liability for having previously displayed incorrect information, save that any Order already accepted by Us will be honoured on the terms accepted, or cancelled with a full refund at Your option.

13. Limitation of Liability

Subject to Clause 6 (Installation) above and the Product Warranty & Safety Policy, and except in respect of liability that cannot lawfully be limited or excluded (including liability for death or personal injury caused by Our negligence, or liability arising from a defective product under the Consumer Protection Act, 2019), Our aggregate liability to You arising out of or in connection with these Terms, the sale of Products, or use of the Website, whether in contract, tort (including negligence) or otherwise, shall not exceed the price paid by You for the Products giving rise to the claim. We shall not be liable for any indirect, incidental or consequential loss, including loss of profit, loss of business, or cost of alternative termite treatment, arising from Your use of the Website or the Products.

14. Indemnification

You agree to indemnify and hold Us harmless against claims, damages and reasonable legal costs arising from Your breach of these Terms, Your misuse of the Website, or installation/use of the Products otherwise than in accordance with Clause 6 and Our installation guidance.

15. Communications

By registering on or placing an Order through the Website, You consent to receive transactional and, where You have opted in, promotional communications from Us by email, SMS, WhatsApp or phone regarding Your Order, Products and related offers. You may opt out of promotional communications at any time using the unsubscribe mechanism provided or by writing to Us; this will not affect transactional communications necessary to service Your Order.

16. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, We have appointed a Grievance Officer for consumer grievance redressal. The Grievance Officer will acknowledge a written complaint within 48 (forty-eight) hours and endeavour to redress it within one (1) month of receipt.

Grievance Officer: Pranav Rachh, Director

Address: S-642, Kalali Road, Atladra, Vadodara – 390 012, Gujarat, India

Email: info@periti.in

Phone: +91 6359292525

17. Term, Suspension and Termination

We may suspend or terminate Your access to the Website at any time for breach of these Terms, suspected fraud, or unlawful conduct. You may close Your account at any time by writing to Us; outstanding payment obligations and warranty terms on Products already purchased will survive such closure.

18. Force Majeure

We shall not be liable for any delay or failure to perform caused by events beyond Our reasonable control, including natural disasters, strikes, pandemics, government action, transport disruption, or shortage of raw materials.

19. Governing Law, Jurisdiction and Dispute Resolution

These Terms are governed by the laws of India. Subject to any mandatory consumer forum rights available to You under the Consumer Protection Act, 2019 (which You may exercise before the appropriate Consumer Disputes Redressal Commission having jurisdiction over Your place of residence or business, as permitted by that Act), any dispute shall be subject to the exclusive jurisdiction of the courts at Vadodara, Gujarat, India.

20. General Provisions

(a) Severability: If any provision of these Terms is held invalid, the remaining provisions continue in full force.

(b) No Waiver: Our failure to enforce a provision is not a waiver of that or any other provision.

(c) Assignment: You may not assign Your rights under these Terms. We may assign these Terms in connection with a merger, restructuring or sale of business, including the transfer described in Clause 0.

(d) Entire Agreement: These Terms, together with the Privacy Policy, the Selling, Shipping & Returns Policy, and the Product Warranty & Safety Policy, constitute the entire agreement between You and Us regarding use of the Website, superseding all prior versions.

(e) Modification: We may update these Terms from time to time; the “Effective Date” at the top of this document will be revised accordingly, and continued use of the Website after such changes constitutes acceptance.

(f) Language: These Terms are in English; any translation provided is for convenience only and the English version prevails in case of conflict.

(g) Notices/Contact: For any questions regarding these Terms, write to info@termipore.com or call +91 6359292525.